FAQ

About Us

Our Story

Visit our about us page to read more about our story and how this husband and wife team got started!

Customer Service

Customer service is available Monday through Friday, 9 a.m. to 6 p.m. CST! Our website is available to make purchases 24/7!

Our e-mail is hello@michalkemade.com

Our Instagram can be found here: Instagram

Our Facebook can be found here: Facebook

Upcycling

What is upcycling?

Michalke Made takes vintage luxury bags that are unable to be used and brings them back to life! Upcycling is simply boujee recycling! The vintage bags we use to create new items are often missing a handle, have a broken zipper, a busted bottom, and they come here to be transformed.

Will you accept my vintage bag?

Michalke Made takes vintage luxury bags that are unable to be used and brings them back to life! Upcycling is simply boujee recycling! The vintage bags we use to create new items are often missing a handle, have a broken zipper, a busted bottom, and they come here to be transformed. If you have an authentic designer bag that needs upcycling, we're here to help! Fill out our bag trade program here.

Why shop Michalke Made?

-Every item is handmade with love in Austin, Texas

- Authenticity is guaranteed! Every luxury bag is 100% authentic.

- Michalke Made has a limited lifetime warranty.

- We pride ourselves in hand-making each item unique, fun, and from the highest quality leathers available.

- Free shipping options for all U.S. orders over $250

- 10% off full priced items on your first order for creating an account with us!

Orders

Am I able to cancel my order?

Due to each item being custom made to order, we are not able to cancel any orders once placed. If you made an error on your order it is best to email customer service to have the order revised.

I just placed two orders, will you combine them?

Due to high order volume we are unable to combine orders.

My package is lost or I believe it was stolen, what do I do?

Michalke Made offers route shipping protection! (We highly recommend all customers add this to their order. Michalke Made not responsible for any shipping errors).

We would recommend checking your tracking number located in your shipping confirmation e-mail to ensure that the package has been marked as delivered, and also double check the shipping address on the e-mail to make sure it is correct. Route Shipping is the best place to start if your package is missing.

When will I receive my order?

Due to our items being handmade, we have a longer turnaround time. See the product description to see how long your item will take to be shipped out!

Sizing

I'm not sure what size to order?

Michalke Made Apple Watch Bands are customized to fit you. Click here to see our size chart!

Using a loose tape measure measures your wrist. If you don't have a loose tape measure, a string will work. Simply mark and measure the string to see your wrist size.

What if my band doesn't fit?

No worries! Michalke Made offers free complimentary sizing exchanges. Simply send us an email to get the process started.