Shipping transit times vary and are beyond our ability to control. We are not responsible for lost items or items damaged during shipping. Such matters are to be dealt with by the customer to their postal service. Any customs fees or taxes charged are the responsibility of the buyer.
Lashes are final sale due to health and hygiene purposes. We do not accept any returns or refunds.
30 DAY OPEN RETURNS
Upon product delivery, MICHALKE MADE gladly provides you with a 30 Day Return Policy. Goods must be returned as new. Items cannot have any visible signs of wear, for example; bent leather, stretched out, marks, or stains. In general items cannot appear used. Furthermore, returned items must not have any trace of fragrance or smoke. *Our 30 Day Open Return Policy does not include items with added initials.
We will offer a refund with a 15% restocking fee for all items that are eligible for return. Our restocking fee helps cover the fees associated with processing returns and reselling returned items! Because this item has been tried on, we are unable to resell it for full price. The small restocking fee helps cover the loss from the discounted price, as well as cover processing and handling fees.
If you receive a damaged item, we will be happy to replace it. We are not responsible for items damaged by the customer or the postal service. All damage claims must be made within 30 days of delivery date. If the original items are out of stock or discontinued, you will be issued the equivalent store credit.
Depending on where the leather piece is cut, products may vary due to hide variations. This adds character and is not considered damaged. We pay very close attention to every leather item we make. Your item is guaranteed to be of the highest quality craftsmanship. Each piece of hand-cut leather is unique and different. It varies in color, it accepts dyes differently, and it has variations in depth and feel. This makes each piece one-of-a-kind and uniquely yours!
We reserve the right to refuse exchanges and returns from anyone.
To start a return, please email: firstname.lastname@example.org
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